victory!

update on the citibank credit card: it is finally resolved after much shouting and finally get to talk with the supervisor. the girl who picked up my phone was sure to be in some bad luck. it was frustrating to be let me waiting on silent tone for 20 minutes (it was all silent while she put me on hold) while she go get the omar who talked to me on 26 september 2005. when she was back in line, she told me that omar could not contact me this evening and will contact me tomorrow. i told her that i want an answer from omar today and that i have waited for 4 days. why should i wait some more? so in the end, i asked to speak to her supervisor. and warned her that she better NOT put me on hold for another 20 minutes. after being put on the same silent hold for 5 minutes, she told me that her supervisor (tia) is not around as it was friday night. i told her that i did not care, as it was citibank's responsibility to give me an answer by today! i was firm and told her that i will not put down the phone until the matter is settled. i also told her that i was not going to wait, even for 30 minutes.

in the end, her supervisor called my mobile. all she said was sorry and more sorry. i demanded that my annual fee credited back, plus the interest and late fee. rp. 203.725 exactly. i am dissapointed with their service.

i persisted and made all those efforts because i felt that it was not my fault. i should not be sacrificed if citibank hired some irresponssible marketing that did not explain anything to me. plus how could the citi phone officer not explain anything about my card when i activated it? these are just some of the flaws that big companies have. they throw you here and there. there is no follow up on complains. yikes yikes!

but again, i felt happy that someone actually listened in the end and get everything done! plus, i learnt something really important. to increase my bargaining power.

lesson learnt: it is useless to bargain with someone who has no power to make decisions.